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Complaints & Compliments

How to contact us when you want to make a suggestion, compliment or complaint
The practice team are committed to providing high quality healthcare and services to patients.

How can I make a complaint or suggestion?

If you have any feedback / complaint about the service you have received from the practice team, please complete the online Complaints Form shown blow.​  If you would like to make a complaint whilst at the practice you can ask for a copy of the current practice Complaints Leaflet and complaints form.  Once completed the form should then be passed to a member of the Reception team.

How can I make a compliment to the practice team?

If you would like to contact us to make a compliment about the service or care your have received, please complete the online Compliments Form shown below.  Or you can make a compliment in writing by passing your written feedback to a member of the Reception team.

Who should I contact if I need help to submit my complaint or suggestion?

If you require independent support with your complaint, you can contact your local independent complaints advocacy service. Please ask a member of the reception team for your local service.

When will I received a response to my complaint or suggestion?

Whichever option you choose, you will receive an acknowledgement within 3 working days from receipt of the form. We aim to resolve any complaints and concerns easily and quickly and all patients reach a satisfactory outcome.

Who should I contact if I am not satisfied with the outcome of my complaint or suggestion?

If you are not satisfied with the way we have dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman to review your case on 0345 015 4033 or via their website The Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide service.

For more information on our complaints procedure, view our complaints leaflet

If patient consent is required, download our patient consent form HERE, and upload a completed version using the upload button at the bottom of this form.

Upload Consent Form

Complaints Form

Please read our complaints form leaflet HERE before submitting your complaint. Thank you

Compliments Form

Please use this form to submit a compliment to your Practice Team
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