%20Logo_CtoC%20May21-0.jpg)
Please allow 3 working days for your prescription request to be reviewed by the surgery and sent to your nominated pharmacy. The time it takes for your prescription to be dispensed, is dependent on your nominated pharmacy. Neither the practice, nor the pharmacy can take responsibility for ensuring patients have enough of their own medication, only patients can do so. So please give enough time to order your prescriptions and allow them to be processed quickly and safely.
Any items not on repeat may take longer to process, so please bear with us and order in good time. If there are any expected delays beyond 3 working days, someone from the surgery will contact you.
You may need to have a discussion with the GP or the practice based pharmacist if you are ordering an item that is not on your repeat, or has not been ordered in a long time.
Urgent Repeat Prescription Requests
The following prescriptions, if needed urgently will be done on the day received:
* INHALERS
* INSULIN
* ANTICOAGULANTS
* EPILEPSY MEDICATION
* CONTRACEPTIVE PILL
* MENTAL HEALTH MEDICATION e.g. for depression, anxiety or mood disorders
* EMERGENCY RESCUE MEDICATION e.g. Adrenaline for allergic reactions, GTN spray, antibiotics for COPD
Please alert a member of the reception team if your item is listed above and is urgent.
Ways To Order Your Repeat Prescription
You can use Voice Connect, our automated repeat prescription telephone ordering service, by calling the dedicated telephone number 01342 645337. This service allows you to order your repeat medication 24hrs a day / 7 days a week. To gain access to this service you need to request an access pin by either completing the online form here or by speaking to a member of our team over the phone or by visiting the practice.
Automated Telephone
Repeat Prescription
Ordering Service
The easiest and quickest way to order your repeat prescriptions is by using the Patient Access online service. Simply log in and select an option. To be able to do this, you will need to register online. Please ask one of the Patients Services Team for an online registration form or you can click on the link below.
All patients over 16 years old with a smart phone or tablet can download and register to use the NHS App. You can order your repeat prescription through the NHS App with a few easy clicks. You can also access NHS online services using your NHS App Login (also known as your NHS Login) using the NHS website.
