Patient Information

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COVID-19 – Update 1 April 2020

 

LETTERS TO HIGH RISK PATIENTS

Patients considered to be very high risk for COVID-19 due to underlying health conditions will have received a letter from NHS Business Services or from their hospital specialist department advising them to shield (stay at home at all times and avoid any face to face contact for twelve weeks)

https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/

General practice has been asked to identify other potentially high-risk patients and shall be writing to those patients

 

NHS CALL FOR VOLUNTEERS

Your NHS Needs You - Sign up to Volunteer here

 

REQUESTS FOR SPECIAL RESCUE PACKS FOR ASTHMA AND COPD

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.

 

ISOLATION NOTE

Get an isolation note by visiting https://111.nhs.uk/isolation-note/

 

SELF ISOLATION

Anyone with a "new, continuous" cough or high temperature is now advised to self-isolate.

Please have a look at Advice on Self-isolation 17.03.2020

 

CHANGE TO APPOINTMENTS

Dear Patients of Modality Partnership Practices

In view of the increased concern with COVID-19 (novel coronavirus) we will be changing our appointment booking systems with immediate effect. This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.

We are now moving to a telephone first system for those requesting an ‘on the day appointment’. Patients will be triaged by a clinician BY TELEPHONE. If patients need to be seen in the surgery, an appointment will be arranged. This may not be at your usual practice, but the clinician who sees you will have full access to you electronic patient record.

If you wish to make a routine appointment for a matter unrelated to Coronavirus

  • PLEASE REFRAIN FROM GOING TO YOUR GP PRACTICE TO MAKE AN APPOINTMENT IN PERSON
  • DO contact the GP Surgery via telephone. Please tell the reception teams whether you would like a telephone consultationvideo consultation or a face-to-face consultation. The teams will be asking patients a set of questions prior to making appointments to ensure patients are directed to the appropriate healthcare professional or service.
  • DO complete an eConsult if you need same day advice from a GP (if your practice offers this)
  • FOR TELEPHONE CONSULTATIONS there is now an option to book these online. Please contact the reception teams for information how to register for online booking if you do not already have this.
  • FOR FACE-TO-FACE CONSULTATIONS, due to the need to answer questions prior to making an appointment, online booking has been suspended for the time being.
  • FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, there is no change from previously. Please contact the reception teams for information how to register for online access if you do not already have this.   

Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.

We understand that this may cause you some difficulties, and thank you for your understanding during this challenging time. ADVICE FOR THOSE WHO ARE SUFFERING FROM SYMPTOMS THAT MAY BE CASUED BY COVID-19

If you have arrived back to the UK from an affected area, kindly follow the specific advice for returning travellers. Public Health England’s information regarding affected areas and health care guidance changes daily and can be viewed at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#returning-traveller

If you have visited an affected area in the past 14 days or have been in contact with someone infected with Coronavirus or you think you may have Coronavirus or if you have fever, cough, sore throat or breathing problems.:

  

COVID-19 INFO ON EXTERNAL WEBSITES

Coronavirus (COVID-19) advice for patients in 32 languages. Please click here for further information

General NHS advice

Pituitary/ adrenal insufficiency (including steroid sick day rules)

Underlying lung disease (British Lung Foundation)

People with Asthma

People with Diabetes

People affected by Stroke

Pregnant women

Children/young people T1 diabetes

People with Heart/circulatory disease

Older people

Young people with anxiety

Adults with anxiety

People with Rheumatoid Arthritis

People with cancer

People with inflammatory bowel disease

Corona Virus Public Information Video

Coronavirus public information poster

 

COVID-19 AND SAFEGUARDING RESOURCES FOR PATIENTS

National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/

NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.

Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk

YoungMinds:  Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk

ICON: Babies cry: You can cope. http://iconcope.org/

SafeLives:  Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19

IRISi interventions: https://irisi.org/iris/find-your-local-iris-site/

 

NHS ONLINE INFORMATION

In this area of our website you will find information provided directly from the main NHS website